Troubleshooting
Quick answers to the questions that come up most.
Recruiting
My job page is not showing.
The page is visible only while the role is Open. Check that you have published it and that it has not been paused, filled or closed. If it was closed too early, reopen it.
A candidate's CV did not pre-fill the form.
Onboardila reads PDF and Word CVs. Pre-filling is a convenience: the candidate can always fill in or correct the fields by hand, and the application still works.
I cannot see match scores.
Match scoring is a paid feature. On Basic or Premium, scores appear when a CV is parsed, or when you use Rank by match. If you changed the requirements, older scores are marked outdated.
Interview Copilot did not join my call.
Copilot needs a meeting link on the interview and a paid plan with Copilot time remaining. It joins at the start time under Onboardila's name, so you may need to admit it from the waiting room.
The role closed on its own.
When the last opening is filled by an accepted hire, the role closes itself and everyone still in the pipeline is told they were not selected. Reopen it from the role if you need more hires.
Onboarding
I cannot publish my flow.
The flow lists what to fix before publishing. The most common cause is a required template field that is not mapped to a form answer, an HR input or a system field.
The hire did not receive their link.
Copy the link from the onboarding record under Onboarding link and send it yourself. Check the email address, and ask the hire to look in spam. If the offer was revoked or has expired, extend the deadline or start again.
I need to correct salary or the start date.
Use Edit offer details on the record. Those values are entered by HR and never shown on the hire's form.
The hire submitted but something is wrong.
Request changes with a note. They correct it and resubmit, and the full history is kept.
Account and plans
I hit a limit on Freemium.
Freemium includes 3 recruitments and 3 onboarding flows, 3 forms and 3 templates, and 50 responses and documents a month. See Plans and limits, or upgrade from Billing.
I cannot edit another person's work.
A Member can change only what they created. An Admin or Owner can change anything in the workspace.
I cannot see Team in the sidebar.
Team management comes with the Premium plan and is shown to the workspace owner.
Still stuck?
Use Support and tell us what you were trying to do.